01. Commitment to Excellence & Transparency
Dark Energies LLC ("Dark Energies", "we", "us", or "our"), a registered commercial entity organized under the laws of the United States, is committed to delivering precision technology engineering and measurable commercial growth.
Because our services involve custom, specialized engineering and managed ad expenditures — specifically Mobile App Development, Custom Software Development, Website Development, and Google Ads Management — our refund framework is constructed around verifiable project milestones and clear sprint deliverables. This ensures both parties share mutual protection, accountability, and predictable outcomes.
This policy is structured in full compliance with United States commercial banking protocols, ACH network rules, credit card brand operating regulations, and financial underwriting criteria (including Mercury Technologies / partner depository banks).
02. Milestone-Based Development Projects
For bespoke development engagements (Mobile Apps, Enterprise Software, and High-Velocity Websites), contracts are divided into transparent, independently verifiable milestones as defined in your Statement of Work (SOW):
03. 14-Day Milestone Inspection & Remediation Process
Upon delivery of any milestone build or code release, the Client receives a fourteen (14) calendar day inspection period to test, evaluate, and verify that the deliverable conforms in all material respects to the functional specifications established in the SOW.
- Free Remediation Sprints: If the deliverable fails to satisfy agreed acceptance criteria, the Client must notify Dark Energies in writing with documented details within the 14-day window. Dark Energies will immediately assign principal engineers to remediate, correct, and re-test the deliverable at zero additional cost.
- Prorated Milestone Refund: In the rare event that Dark Energies is unable to remediate the milestone deliverable to conform to contractual specifications following two (2) reasonable remediation cycles, Dark Energies will issue a prompt prorated refund for the specific unaccepted milestone.
- Accepted Milestones: Once a milestone is formally accepted, signed off, deployed to production, or utilized in live commercial operations, the fees associated with that completed milestone are deemed fully earned and non-refundable.
04. Retainer Services & Cancellation Terms
For ongoing retainer services (such as Dedicated DevOps Maintenance, Continuous Sprint Support, or Google Ads Management):
- Flexible Cancellation Notice: Clients may cancel recurring monthly retainers at any time by providing fourteen (14) calendar days written notice prior to the start of the next billing cycle.
- Active Billing Cycle: Management fees paid for an active, ongoing 30-day billing cycle are non-refundable once engineering, campaign management, or monitoring work for that cycle has commenced.
- Advance Retainer Deposits: Any prepaid retainer balance held for future, uncommenced monthly cycles will be 100% refunded to the Client upon contract termination.
05. Google Ads Management & Direct Ad Spend Notice
Dark Energies provides professional campaign strategy, continuous A/B testing, keyword intent optimization, and conversion tracking. All media ad spend is paid directly to advertising network providers (such as Google LLC for Google Ads).
- Google Ad Spend Non-Refundable by Google: Capital expended on Google Search, Performance Max, Display, or YouTube campaigns is deducted directly by Google LLC for live auction impressions and user clicks. Dark Energies has no custody or control over media payments made to Google, and these funds cannot be refunded by Dark Energies under any circumstances.
- Immediate Campaign Pausing: Upon receiving a cancellation request for Google Ads Management, Dark Energies will immediately pause all active campaigns within twenty-four (24) business hours to prevent any further ad spend from being incurred on the Client's Google Ads account.
06. Non-Refundable Items & Third-Party Expenses
The following external expenses incurred on behalf of the Client are strictly non-refundable:
- Third-party cloud infrastructure hosting charges (AWS, Google Cloud, Microsoft Azure, Vercel, Cloudflare).
- Domain name registration, transfer, or renewal fees.
- Commercial software licenses, paid font packages, SSL certificates, or specialized third-party API tokens purchased specifically for the Client's build.
- Project delays or timeline extensions resulting from the Client's failure to furnish required assets, credentials, copy, or timely milestone approvals.
07. Refund Request Procedure & Payout Timelines
To submit an official refund or dispute review, the authorized Client representative must follow this procedure:
- Submission: Email our Accounts Department at support@darkenergies.in with the subject line "Refund Request - [Company Name] - [Contract/SOW ID]". Include a clear explanation of the milestone or service in question, along with relevant technical documentation.
- Investigation Period: Our technical operations and compliance team will examine the request, review Git commits, sprint logs, and SOW specifications within three to five (3–5) business days.
- Disbursement Method: Once approved, refunds are credited back directly to the original payment source (corporate bank account via domestic ACH, Federal Reserve wire transfer, international wire, or corporate card).
- Payout Timing: Electronic ACH and wire credits typically reflect in your bank account within five to ten (5–10) business days, depending on your financial institution's settlement schedule.
08. Chargeback & Dispute Mitigation Policy
We take pride in our radical engineering transparency and 99.9% sprint delivery rate. If you ever experience dissatisfaction or have a billing inquiry, we urge you to contact our leadership directly at support@darkenergies.in or +1 317 490 5251 before initiating an administrative chargeback with your credit card issuer or bank.
Administrative chargebacks filed without prior written communication disrupt active deployments and may trigger immediate suspension of cloud environments and API access. We are committed to working directly with our clients to reach an equitable, prompt, and amicable resolution in every instance.
09. Billing & Compliance Inquiries
For inquiries regarding milestone billing, invoice status, or wire transfer verification, please contact our administrative team: